Return & Exchange Policy
Elevating Your Experience
At edglamai, we believe that every detail matters — from the craftsmanship of our garments to the service you receive. We aim to provide a seamless and luxurious experience, including our return and exchange process.
Return Period
You may initiate a return or exchange within 30 days of the delivery date, as indicated by the carrier’s tracking information.
Eligibility for Returns
To be eligible for a return, items must meet the following criteria:
Items must be in pristine, unworn, and unused condition
All original tags, labels, and packaging must remain intact
Any accompanying accessories, gift boxes, or promotional items must be returned
Proof of purchase (order confirmation or invoice) is required
Non-Returnable Items
The following items are not eligible for returns, though exchanges may be considered on a case-by-case basis:
Custom-made or personalized items (e.g., bespoke tailoring, monogramming)
Final sale items, including limited editions, exclusive collections, or discounted pieces (unless otherwise stated)
Intimate apparel, including lingerie, swimwear, and hosiery (if the hygiene seal has been removed)
Refund Policy
Once we receive and inspect your return:
We will notify you via email of the approval status
Approved refunds will be processed within 3 business days
Funds will be credited back to the original payment method within 5–10 business days, depending on your issuing bank
Store credits will be applied instantly to your account
Return Address
Please contact our customer service team for the current return address.
To ensure prompt processing, please do not send returns directly to our headquarters or warehouse.
Shipping Charges
Complimentary return shipping is offered for defective, incorrect, or damaged items
For voluntary returns due to change of mind, size, or preference, the customer is responsible for return shipping costs
customers are responsible for all customs duties, taxes, and return shipping fees unless otherwise specified
Thank you for choosing edglamai. We strive to provide an experience that reflects the excellence of our craft and the integrity of our service.
— The edglamai Team